Question 1

Are the cookie cutters dishwasher safe?

Accepted Answer

No. Our cookie cutters have a low heat resistance. Adding them to the dishwasher can cause them to warp, deform or lose their structural integrity.

Question 2

How do I clean the cookie cutters?

Accepted Answer

Hand wash with lukewarm water and mild soap and avoid scrubbing too hard.

Question 3

Can I request a custom cookie cutter design?

Accepted Answer

Absolutely! We love bringing your ideas to life. If you have a specific design in mind, simply email us your concept and we will create a custom cookie cutter tailored to your needs. You can provide us with sketches, reference image or detailed description.

We will discuss the details, including size, shape and any special requirements. Once approved, we will start crafting your custom order.

Custom designs typically take up to 10 business days to create once approved.

Question 4

Returns and refunds on edibles

Accepted Answer

Due to the nature of this product and for food safety reasons, we cannot accept returns or offer refunds on edible items, including icing sheets. We take great care to ensure your order arrives in perfect condition and as described.

If you experience any issues with your order, such as damage during shipping or an error on our part, please reach out to us within 48 hours of delivery and we will work with you to make it right!

Question 5

Is pick-up available for local bakers?

Accepted Answer

Absolutely! Why pay for shipping when you can pick up!

Question 6

Can I exchange or return a custom cookie cutter / stamp?

Accepted Answer

Unfortunately, custom cookie cutters cannot be returned once the final design has been approved. This is because custom cookie cutters are made specifically to your unique specifications, and we ensure the design is carefully reviewed and approved by you before production begins.

Question 7

What are your processing delays?

Accepted Answer

Processing delays on regular orders are 2-5 business days. For custom orders, the processing time is up to 10 business days once the design is approved.

YOUR QUESTIONS, ANSWERED